OPERATIONS AND PERFORMANCE MANAGEMENT

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The 12 Steps of effective businesspeople

Thursday, December 10th, 2009
  1. Do your work before you play.
  2. Always do more than others expect of you.
  3. Never quit trying to become better at something.
  4. Be willing to do the things you don’t like to do in order to achieve what you want.
  5. Be willing to accept failure and disappointment as a part of learning.
  6. Recognize that there is no easy or quick way to gain experience.
  7. Take time to appreciate the things you usually take for granted.
  8. Be honest in everything you do and honor your word when you make a promise to do something, EVEN if it is inconvenient.
  9. Respect the feelings and property of others.
  10. Have a desire and take action to help others.
  11. Never stop learning.
  12. Recognize that situations in life are never as bad or as good as they may seem and that you are never alone.

A New Organizational Model

Wednesday, July 22nd, 2009

There is a new model that organizations need to consider in order to function successfully for the future;  The model is summed up in two words- “Relationships” and “Collaboration”.

Relationships are key for your success, whether a supply chain or wholesale, retail or services organization.  The “relationship” you have with the stakeholders of your organization will determine the difference between success, mediocrity or failure.  Your stakeholders are your customers, employees,vendor/suppliers, support resources (accountants, lawyers, consultants, banker) and owners.

The three “C’s” of collaboration are Cooperation, Communication and Commitment.  Cooperation is the willingness to work closely with others to the benefit of both you and them.   Communication is the willingness to share sensitive information needed to streamline both organizations to increase effectiveness.  Commitment to the stakeholders means that you genuinely want your supporters to be successful and you are willing to do your part to make it happen.  They may be vendors/suppliers, they may be your banker, they may be a competitor if you or they need assistance and one of you can help.

The new organizational model requires a focus on lasting relationships, cooperation, communication and a commitment to their stakeholders.  I call that new organizational model, the start of becoming a “Collaborative Enterprise”.  More to follow on that topic.

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